Terms and Conditions
Booking Policy: During busy periods, minimum-night stay restrictions may apply.
Payment Policy: Once booked, we require a 50% deposit to be paid at time of booking. The balance is due forty-five (45) days prior to arrival and the credit card on file will be automatically charged. We accept all major credit cards, VISA, Mastercard, American Express, and Discover.
Balance must be paid in full at time of booking if made within the forty-five (45)-day deadline.
By making these payments, you agree to these Terms and Conditions.
Must be 25 years of age or older to reserve a cottage.
Check in: 3:00 pm or later
Check out: 10:00 am or earlier
Parking: There is only ONE parking space per cottage. There is parking by the road for any additional vehicles or trailers.
Boat Policy: The morning after arrival, meet the dock master at 9:00 am under the tiki hut. If you qualify to use one of our sailboats, you will be briefed on the sailing area on Buttonwood Sound using a chartlet provided. Credit card information or a check will be collected as a loss/damage deposit. All credit card information is destroyed when you check out.
If you wish to use a sailboat on check in day, payment for an extra night in the cottage and attendance at the 9:00 am boat talk is required. If you miss the time, you will not get a sailboat and you will not be refunded the cost for the extra night. As always, check in to the reserved cottage will still be 3:00 pm or later.
– URGENT – For Our Sailing Guests:
The U.S. National Park Service has instituted an entry fee for all mariners plying the waters of Everglades National Park. If you intend to sail into the Park, the National Park Service requires that you purchase a pass. Passes may be purchased online at: https://yourpassnow.com/r1s/site/74278.. A seven-day pass costs $30. The Park requires you to have the electronic or paper pass and a valid government issued ID with you while in the Park. If you don’t have a pass, you may be fined.
Child Policy: Accompanied children under 21 stay free.
Extra Adult Policy: Rates are based on double occupancy. Extra adults are charged $35 per night per adult plus tax. Children aged 21 & over are considered adults.
If you arrive with extra adults and did not notify the reservations specialist, your credit card on file will automatically be charge the extra adult fee.
Cleaning Fees: A one-time cleaning fee of $75 applies for each booking/cottage.
Smoking Policy: There is absolutely no smoking of ANYTHING, including vapes, allowed in the cottage or on the boat, or anything illegal anywhere on the property or on the boats. Smoking is allowed outside of the cottage but keep the door closed to prevent the smoke from entering the cottage. If smoke is detected in the cottage, a cleaning fee of $500, in addition to the fee already paid, will be charged to the credit card on file. Smoking is allowed at the tiki hut. Please dispose of your smoking materials in the dispenser located by the tiki hut.
Rental Agreement: For the serenity of all guests and usage of available property assets/resources, please read the following Rental Agreement:
This Rental Agreement (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation date by and between the person who made the reservation (the “Guest”) and the undersigned owner, manager or agent (the “Rental Agent”), pursuant to which the Guest has agreed to rent the cottage, room, or boat described below (the “Property”), for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein.
DUE TO COVID-19, ONLY GUESTS STAYING AT THE RESORT ARE ALLOWED ON PROPERTY. THIS OVERRIDES THE STATEMENT BELOW UNTIL FURTHER NOTICE. THANK YOU FOR UNDERSTANDING.
When payment is paid in full, guest agrees that only the occupancy number requested to be registered guests at time of booking shall be allowed on the property at any time. If a guest requests to have an extra guest for the day, and only if approved by the rental agent in writing and which will be on a per request basis and may be denied, a resort fee of $68 plus tax per day per person shall apply and be collected in US cash dollars or charged to the credit card on file. At the time of approval, never and with no exceptions more than the allowed occupancy number for the cottage, shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guests under this Agreement. Request for an extra guest will be denied if the property is at capacity.
CONDITION AND USE OF PROPERTY
The Property is provided in “as is” condition. Rental Agent shall use its best efforts to ensure the operation of all amenities on the Property, such as, fishing gear, snorkel gear, sailboats, kayaks, canoes, paddle boards, other water toys, internet access, satellite, or cable TV access. Rental Agent shall not be held responsible if such items fail to work but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as decks, beach, sailboats, paddle boards, docks, kayaks, canoes, water toys, and the like, may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children, and such use is at the Guest’s own risk. Guest shall always use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition. We do not provide any toiletries in the cottages. The Guest shall refrain from smoking ANYTHING, including vapes, inside the cottage or boat, or anything illegal, anywhere on the property or boats. Any violation will incur a charge of $500 cleaning fee in addition to the fee already paid. Guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors or other Guests, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.
All items inside and outside of the cottages must remain inside and outside of the cottages. Any missing items will be automatically charged to the credit card on file.
The guest shall refrain from using the bath and beach towels as kitchen towels. If there is a big spill that regular kitchen towels cannot absorb, contact housekeeping and ask for rags or a mop. It is difficult to keep white towels white when guests use them for anything other than after bathing.
If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings, and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.
ASSIGNMENT OR SUBLEASE
Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons that are not registered at time of booking and as permitted occupants under this Agreement.
RISK OF LOSS AND INDEMNIFICATION
Guest agrees that all personal property, furnishings, personal affects and other items brought into the Property by Guest shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever. Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees, and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorney’s fees incurred by Guest or agents, representatives, or successor relating to destruction of property or injury to persons or loss of life sustained by Guest or family in or about the Property, and Guest expressly agrees to save and hold Rental Agent harmless in all such cases.
Guest hereby waives and releases any claims against Rental Agent, the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.
ENTRY AND INSPECTION
Rental Agent reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters or other authorized persons. If Rental Agent has a reasonable belief that there is imminent danger to any person or property, Rental Agent may enter the Property without advance notice.
UNAVAILABILITY OF PROPERTY
In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of Rental Agent, Rental Agent will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the Guest. If such replacement property cannot be found and made available, Rental Agent shall immediately return all unused payments made by the Guest, whereupon this Agreement shall be terminated, and Guest and Rental Agent shall have no further obligations or liabilities in any manner pertaining to this Agreement.
ADDITIONAL TERMS TO THE RENTAL AGREEMENT
In addition to the standard terms included herein, Guest acknowledges and agrees that the following additional terms and conditions apply to the Guest’s rental of the Property:
- This Agreement contains the entire agreement between the parties regarding the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and the Rental Agent.
- This Agreement shall be governed by the laws of the Monroe County Florida. The words “Rental Agent” and “Guest” shall include their respective heirs, successors, representatives.
- The waiver or failure to enforce any breach or provision of this Agreement shall not be considered a waiver of that or any other provision in any subsequent breach thereof.
- If any provision herein is held invalid, the remainder of the Agreement shall not be affected.
- Any notice required to be given under this Agreement shall be in writing and sent to the contact information included herein.
- This Agreement and one or more counterparts, each of which is together constitute one in the same instrument.
We are a dog friendly resort and have reserved three very nice cottages for guests with dogs.
We will provide a dog policy that must be completed and signed prior to arrival.
There is a limit of one dog, or two small dogs, per cottage, and the total weight must not exceed 50 lbs.
Dogs are the only pets we allow.
NOTE: Dogs are not allowed on any sailboats. However, they are allowed on the kayaks, paddle boards, and canoes. Thank you for understanding.
Below is a list of breeds we do not permit on our resort.
- Alaskan Malamutes
- Doberman Pinschers
- German Shepards
- Pit Bulls
- Siberian Huskies
- Wolf Hybrids
- Or a mix of any of the above
In consideration for the next guests, we do a complete tear down, remove and replace, cleaning process of the cottage after each guest with a dog. Therefore, we charge an additional fee of $35 per night per dog plus tax. Payment for any damages caused by the dog will be the responsibility of the person who reserved the cottage.
IMPORTANT: If you arrive with a dog on check in day for a cottage that is not dog friendly, we will see if we have a dog-friendly cottage available. If one is available, the dog fee plus tax will be charged to the credit card on file, or you may pay with cash, and you will be given a dog policy to sign. If we do not have one available, one option would be to board the dog in one of the pet motels in Key Largo at your expense. Another option would be to find another place that allows dogs; however, you will not get a refund for the cottage.
It is a crime under Florida law to represent a dog as a service animal if it is, in fact, not a trained service animal. Emotional support animals are not service animals and are not covered under the Americans with Disabilities Act.
Cancellation/Refund/Reschedule Policy: We are not a large chain resort/hotel. We simply have a few cottages that are booked well in advance. Once we reserve a cottage for you, we may have to turn away others that inquire about the same dates. We have adopted the policies below to be fair to both our guests and our facility.
Cancellation/Reschedule Before the Deadline: Amount paid, less a 15% processing fee plus the cost of one (1) night’s stay (plus tax); we must receive an email cancellation notice for your reservation, not a phone call.
Cancellation/Reschedule After the Deadline: Amount paid, less a 15% processing fee plus the cost of one (1) night’s stay (plus tax), only if we can re-rent the cottage for all the dates of your reservation. If not re-rented, there is no refund.
Deadline to Reschedule: We may have turned away others who inquired about the same dates; therefore, the same deadlines for cancellations apply. Please make sure the reschedule dates provided are correct as you only get one chance.
There will be NO refunds for early departures or late check-ins as we will not be able to re-rent the cottage on such short notice, or for any changes in number of nights/guests within the 45-day deadline. No exceptions. Thank you for understanding.
Named Storms: If a named storm affects Key Largo, you can opt for the amount paid refunded in full, or you can reschedule your vacation using the same payment, as long as the new dates are for within 12 months from previous check in date. If you choose to reschedule, please make sure the reschedule dates provided are correct as you only get one chance.
All cancellations must be sent via email to firstname.lastname@example.org. Once we receive your timely cancellation, your refund will be processed and sent within 60 days of the cancellation request date. You must receive our acknowledgment of cancellation via email for your reservation to be confirmed canceled and the refund process to begin. It is your responsibility to ensure that we receive your cancellation notice.